Step by step
- 01
Open "Conversations"
In the menu, in the "Outreach" group, click "Conversations". On the left there is the account picker and the chat list, on the right the chat itself ("Pick a conversation" until an account is selected).
- 02
Pick an account
Narrow the list with the status chips ("Active", "Restricted", "Frozen", "Error", "Banned", "Invalid") or the "Appeal" chip. There is a "Search: name, @username, phone, id..." field. Click an account — the list collapses into a card and the chats load below it. To switch accounts, click the card again.
- 03
Open a chat
The "Search..." field searches by chat name or @username. A chat shows the last message ("You:" if you wrote it), the time, a blue circle with the unread count, and a green dot when the other person is online. Click a chat — the thread opens on the right, and after 3 seconds the chat is marked as read in Telegram.
- 04
Read and reply
Messages are grouped by day. Type your text in the "Message..." field and press Enter or the arrow. If it fails — "Send error" with the reason from Telegram.
- 05
Press bot buttons
The buttons under a bot message work from the dashboard. If the bot answered with a pop-up, you get a "The bot replied" notification. Link buttons open the site in a new tab.
- 06
An appeal through @SpamBot
Once an account is selected, "Open @SpamBot" is on the left. Send /start and walk through the bot menu with the buttons. The chat header holds the actions "Appeal filed" (a green shield icon), "Restore to active", "Retired", "Delete" (removes the account from the dashboard, with a confirmation).
- 07
Open "Inbox" and click "Collect"
In the "Outreach" menu click "Inbox". At the top right there is "Collect" — the dashboard goes through the "Active" accounts and pulls in the direct messages from the last 24 hours. "Collection started", and the list refreshes in 5–10 seconds. At the top there are the cards "Total messages" and "Unread".
- 08
Filter the feed
The "All accounts" list narrows the feed to one account. There is an "All" / "Unread only" button. "Mark all as read" clears the flag on every message. Unread ones are bold with a blue bar, answered ones have a green arrow.
- 09
Reply from "Inbox"
Click a message — it becomes read, and "Message details" opens on the right: the sender, the @username, the Telegram ID, the text, "Received on:". Click "Reply", type your text in "Enter your reply..." → "Send". After "Reply sent" the "Answered" label appears.
- 10
Clear out what you do not need
In "Message details" the trash button ("Delete") removes the message from the dashboard feed with no confirmation; in Telegram the thread stays.
Fields and settings
- Account status chips
- A filter for the account list; you can pick several. "Appeal" shows only accounts marked "Appeal filed".
- Search: name, @username, phone, id...
- It handles partial input. "Total: N" is shown under the list.
- The conversation list
- A blue circle — unread messages, a green dot — online, "You:" — the last message is yours. The chat header shows "online", "last seen recently", "group", "channel".
- Message...
- The input field, text only. Enter or the arrow.
- Collect
- A background run: "Active" accounts only, direct chats only, incoming messages from the last 24 hours only, up to 50 chats per account and up to 20 messages in each. Messages already collected are not duplicated.
- All accounts
- Filters the "Inbox" feed by one account; "Active" accounts only.
- All / Unread only, Mark all as read
- A display toggle and a bulk "read" button. The "Unread" card counts across all accounts.
- Message details: Answered, Received on, Telegram ID
- "Answered" means the reply has already been sent from the dashboard. "Received on:" is the account the reply will go out from.
Tips
- There is no need to refresh manually: the chat list updates every 12 seconds, the thread every 5, the "Inbox" feed every 10.
- Restricted and frozen accounts open in "Conversations" like any other — you can keep writing to warm leads.
- The appeal flow: the "Restricted" chip → an account → "Open @SpamBot" → /start → the bot buttons → "Appeal filed". Then use the "Appeal" chip and decide with the "Restore to active", "Retired" and "Delete" buttons.
- Links and @usernames in messages are clickable.
- Chat times are Kyiv time (Europe/Kyiv).
- For a longer conversation started from "Inbox", check "Received on:" and open that account in "Conversations".
- Attachments are labeled "Photo", "Video", "Document", "Voice message", "Audio".
Gotchas and common mistakes
- You can only send text; attachments cannot be opened or downloaded.
- Only the last 50 messages of a chat are visible.
- There is no reply, forwarding, editing, message deletion or creating a new chat.
- "Banned" and "Invalid" accounts cannot be opened ("Failed to load conversations"); "The account has no active session" means the session is gone.
- "Inbox" is not collected on a schedule — only with the "Collect" button, and only for the last 24 hours.
- "Collect" and "All accounts" work only with "Active" accounts; the list holds no more than 100 accounts.
- Groups and channels do not reach "Inbox".
- "Reply" in "Inbox" works only for accounts uploaded as a session file; for string sessions you get "The account has no session_path" — reply through "Conversations". A reply from "Inbox" goes out without the account's proxy.
- The "Inbox" feed holds no more than 100 messages and has no pages.
- The trash icon in "Message details" deletes only the dashboard record, with no confirmation; the message comes back on the next "Collect" if it is less than 24 hours old.
- Any button in the @SpamBot chat except "Understood"/"Got it"/"OK" automatically sets the "Appeal filed" mark.
- "Delete" in the @SpamBot chat header removes the whole account from the dashboard.
- A reply in "Inbox" is limited to 4096 characters.
Why sales teams need this — replies in one feed.